THE ROOM - PRIVACY POLICY 

Effective date: 1 January 2026

WHAT INFORMATION WE COLLECT

When you download our free resource (20 Magnetic Opening Lines):

  • Name
  • Email address
  • Any information you provide when you reply to our emails

When you join The Room membership:

  • Name
  • Email address
  • Billing address
  • Payment information (processed securely by Stripe
  • IP address (for fraud prevention)

When you use The Room:

  • Login information and activity (when you access content, which calls you attend)
  • Messages and posts you make in the community
  • Any information you share on live calls or in the community

Automatically collected:

  • Cookies and tracking data when you visit our website
  • Device and browser information

HOW WE USE YOUR INFORMATION

We use your personal information to:

Provide the service:

  • Deliver your freebie and email sequence
  • Process your membership payment
  • Give you access to The Room (live calls, vault, community)
  • Send you call reminders and membership updates
  • Respond to your questions and provide support

Improve our service:

  • Understand how members use The Room
  • Improve our content and offerings
  • Fix technical issues

Marketing (with your consent):

  • Send you tips, content, and updates about our services
  • Tell you about new offerings, masterclasses, or programs
  • You can opt out of marketing emails anytime by clicking "unsubscribe"

Legal obligations:

  • Comply with tax and accounting requirements
  • Prevent fraud
  • Respond to legal requests

LEGAL BASIS FOR PROCESSING (GDPR)

We process your personal data under these legal bases:

  • Contract: To provide the membership service you've paid for
  • Legitimate interest: To improve our service and prevent fraud
  • Consent: For marketing emails (you can withdraw consent anytime)
  • Legal obligation: To comply with tax and financial regulations

WHO WE SHARE YOUR INFORMATION WITH

We do NOT sell your personal information to anyone.

We share your information only with service providers who help us run The Room:

Payment processing:

  • Stripe  - to process your membership payments
  • They have their own privacy policies and security measures

Email service:

  • Kajab  - to send you emails and manage your subscription
  • They are GDPR compliant

Hosting and platform:

  • Kajabi - to host The Room, videos, and community
  • Your data is stored securely on their servers

Analytics:

  • Google Analytics - to understand how people use our website (anonymized data where possible)

Advertising and remarketing:

  • Meta (Facebook/Instagram): We use Meta Pixel for advertising purposes. When you visit our website, information about your visit is shared with Meta, including:
    • Pages you viewed
    • Actions you took (downloads, sign-ups, purchases)
    • Device and browser information
    • Data that may be linked to your Facebook profile if you're logged in

Meta uses this information to:

  • Show you our ads on Facebook and Instagram
  • Help us understand how effective our advertising is
  • Create audiences for targeted advertising

Meta's use of your data is governed by their privacy policy: https://www.facebook.com/privacy/policy

You can opt out of personalized advertising from Meta in your Facebook Ad Settings.

We may also share your information if required by law or to protect our rights.

COOKIES & TRACKING

Our website uses cookies and similar tracking technologies.

What are cookies?

Cookies are small text files stored on your device when you visit a website. They help us understand how you use our site and improve your experience.

What cookies we use:

Essential cookies: These are necessary for the website to function properly (login, security, remembering your preferences). You cannot opt out of these cookies.

Analytics and advertising cookies: These help us understand how visitors use our site and show you relevant advertising. You can opt out of these cookies.

Specifically, we use:

Meta Pixel (Facebook): We use Meta Pixel to:

  • Track how you found our website (which ads or posts brought you here)
  • Understand which pages and content you engage with
  • Show you relevant ads on Facebook and Instagram
  • Measure the effectiveness of our advertising campaigns
  • Create audiences for targeted advertising

When you visit our website, the Meta Pixel collects:

  • Your IP address
  • Information about your device and browser
  • Pages you visit on our site
  • Actions you take (downloads, sign-ups, purchases)
  • Unique identifiers linked to your Facebook account (if you're logged into Facebook)

This information is shared with Meta (Facebook/Instagram) and is subject to Meta's Data Policy: https://www.facebook.com/privacy/policy

Your cookie choices:

When you first visit our website, you'll see a cookie banner asking for your consent.

You can:

  • Accept all cookies
  • Reject non-essential cookies (analytics and advertising)
  • Customize your preferences

You can change your cookie preferences at any time by [clicking here/link to cookie settings widget].

Other ways to control cookies:

  • Facebook Ad Settings: You can opt out of personalized ads by adjusting your settings at facebook.com/ads/preferences
  • Browser settings: You can block or delete cookies in your browser settings (though some features of our site may not work properly)
  • Do Not Track: Some browsers have a "Do Not Track" feature - we respond to these signals by not setting non-essential cookies

For full details on all cookies we use, see our Cookie Policy [link to separate page if you have one, or delete this line if this is your only cookie information].

HOW LONG WE KEEP YOUR INFORMATION

Active members: We keep your information for as long as you're a member of The Room.

After you cancel: We keep your basic information (name, email, payment history) for 6-7 years to comply with UK tax and accounting requirements.

Marketing emails: If you unsubscribe from marketing, we keep your email on a suppression list so we don't accidentally email you again.

Community posts: Posts and contributions you made in the community may remain visible after you cancel (but you can request deletion).

Your rights: You can request we delete your information earlier (see "Your Rights" below).

YOUR RIGHTS UNDER GDPR

As a UK/EU resident, you have these rights:

Right to access: Request a copy of all personal data we hold about you

Right to correction: Ask us to correct inaccurate information

Right to deletion: Request we delete your information (with some exceptions, like tax records)

Right to restrict processing: Ask us to limit how we use your data

Right to data portability: Get your data in a format you can transfer elsewhere

Right to object: Object to marketing emails, non-essential cookies, or certain processing

Right to object to direct marketing: You can opt out of:

  • Marketing emails by clicking "unsubscribe"
  • Personalized advertising by adjusting your Facebook Ad Settings
  • Non-essential cookies by updating your cookie preferences

Right to withdraw consent: Unsubscribe from marketing emails anytime or change your cookie preferences

To exercise these rights, email us at [your email].

We'll respond within 30 days.

HOW WE PROTECT YOUR INFORMATION

We take security seriously:

  • Payment information is processed securely by Stripe/PayPal (we don't store your card details)
  • Our platform uses encryption (SSL/TLS)
  • Access to member data is restricted to essential personnel only
  • We use secure passwords and two-factor authentication where possible

However, no online system is 100% secure. You're responsible for keeping your login credentials safe.

INTERNATIONAL TRANSFERS

Your data may be stored on servers outside the UK/EU (for example, if we use US-based services like Kajabi).

When this happens, we ensure those providers:

  • Are GDPR compliant
  • Have adequate data protection measures
  • Use standard contractual clauses or other approved safeguards

Meta/Facebook: The data collected by Meta Pixel may be transferred to and processed in the United States and other countries where Meta operates. Meta is certified under the EU-US Data Privacy Framework and has adequate safeguards in place for international data transfers.

THIRD-PARTY LINKS

The Room may contain links to other websites (resources, articles, tools).

We're not responsible for the privacy practices of those sites. Check their privacy policies before sharing information.

CHILDREN'S PRIVACY

The Room is not intended for anyone under 18.

We do not knowingly collect information from children. If we discover we have, we'll delete it immediately.

CHANGES TO THIS POLICY

We may update this privacy policy from time to time.

If we make significant changes, we'll notify you by email or by posting a notice in The Room.

The latest version will always be available at [link to this page].

 

Last updated: 15th October 2025

CONTACT US

If you have questions about this privacy policy or how we handle your data:

Email: [email protected]
Address: Rainwater Media Ltd.  34 Bellevue Road, West Cross, Swansea, SA3 5QB, United Kingdom

To make a complaint: You can also contact the UK Information Commissioner's Office (ICO) at ico.org.uk if you're unhappy with how we've handled your data.

Services will be provided by:

Rainwater Media Ltd, 43 Bellevue Road, West Cross, Swansea, United Kingdom, SA3 5QB.

Effective Date: 1th January, 2025.