PRIVACY POLICY

Last updated: 15 September 2026

Rainwater Media Ltd respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use and protect your personal information when you visit our websites, sign up for our free resources, join our email list, purchase our products or courses, or otherwise interact with us.

Who we are

Rainwater Media Ltd is a company registered in England and Wales under company number 11283737.

Registered office:
43 Bellevue Road
West Cross
Swansea
SA3 5QB
United Kingdom

For questions about this Privacy Policy or your personal information, contact:

[email protected]

For the purposes of UK data protection law, Rainwater Media Ltd is the data controller.

Information we collect

Depending on how you interact with us, we may collect information including:

  • your name;
  • your email address;
  • your billing and contact details;
  • details of products or services you purchase from us;
  • information you provide when completing forms, surveys or questionnaires;
  • communications you send to us;
  • information about how you interact with our emails, websites and checkout pages; and
  • technical information such as your IP address, browser, device and information collected through cookies and similar technologies.

We do not normally receive or store your full payment card details. Payments are processed by the payment providers used through our checkout systems.

How we use your information

We may use your personal information to:

  • provide products, courses and services you have purchased or requested;
  • create and manage your course access;
  • process and administer purchases;
  • send transactional messages relating to your purchases;
  • provide customer support;
  • deliver free resources you have requested;
  • send marketing emails where permitted;
  • understand how people use our websites, emails and products;
  • measure the effectiveness of our advertising;
  • improve our products, services and marketing;
  • prevent fraud and protect our business; and
  • meet our legal, accounting and regulatory obligations.

Our lawful bases for using your information

Under UK data protection law, we need a lawful basis for processing your personal information.

Depending on the circumstances, we may rely on:

Contract – where processing is necessary to provide a product or service you have purchased or requested.

Consent – where you have given us permission, for example for certain marketing or non-essential cookies and tracking technologies. You may withdraw your consent at any time.

Legitimate interests – where it is reasonably necessary for the operation, administration, improvement or protection of our business and those interests are not overridden by your rights.

Legal obligation – where we need to process or retain information to comply with the law.

Email marketing

If you join our email list or request one of our free resources, we may send you emails relating to our content, products and services where we have an appropriate lawful basis to do so.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails.

Unsubscribing from marketing does not prevent us from sending essential messages relating to products or services you have purchased.

Cookies and advertising

Our websites and checkout pages may use cookies and similar technologies.

Some cookies are necessary for websites and checkout systems to operate. Others help us understand how our websites are being used and measure the effectiveness of our advertising.

Where required, non-essential cookies and tracking technologies will not be used until you have given your consent.

We use Meta advertising technology, which may include the Meta Pixel and Conversions API, to help us understand the effectiveness of advertising and measure actions such as visits, sign-ups and purchases.

You can refuse non-essential cookies using the cookie controls provided where applicable.

Companies that help us provide our services

We use third-party companies and technology providers to operate our business. Depending on how you interact with us, these may include:

  • ThriveCart for checkout, purchasing and course access;
  • Kajabi for email marketing and digital services;
  • Zapier for connecting systems and automating data transfers;
  • Meta for advertising, analytics and advertising measurement;
  • payment processors used to securely process transactions;
  • Bunny.net for hosting and delivering digital content; and
  • other professional, technical and administrative service providers where reasonably necessary to operate our business.

These organisations may process personal information on our behalf or, in some circumstances, act as separate data controllers.

We do not sell your personal information.

International transfers

Some of the service providers we use operate outside the United Kingdom. This means that personal information may sometimes be processed in other countries.

Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate legal safeguards are in place as required by applicable data protection law.

How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing our services and meeting legal, accounting and regulatory requirements.

Different types of information may therefore be retained for different periods.

Where you unsubscribe from marketing, we may retain limited information necessary to record and respect your request not to receive further marketing.

Security

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

However, no internet-based system can be guaranteed to be completely secure.

Your rights

Depending on the circumstances, UK data protection law gives you rights in relation to your personal information. These may include the right to:

  • ask for access to the personal information we hold about you;
  • ask us to correct inaccurate information;
  • ask us to delete your information;
  • ask us to restrict how your information is used;
  • object to certain uses of your information;
  • receive certain information in a portable format; and
  • withdraw consent where we rely on consent.

These rights are not absolute and may depend on the circumstances and our lawful basis for processing the information.

To exercise your rights, contact:

[email protected]

Your right to object

You have the right to object to certain processing of your personal information, including processing based on legitimate interests and the use of your personal information for direct marketing.

You can stop marketing emails at any time by clicking the unsubscribe link in any marketing email.

Complaints

If you have concerns about how we use your personal information, please contact us first so that we can try to resolve them.

You also have the right to complain to the UK Information Commissioner's Office (ICO), the UK's data protection regulator.

Information about making a complaint is available from the ICO.

Links to other websites

Our websites and emails may contain links to websites operated by other organisations. We are not responsible for the privacy practices of those organisations, and you should review their privacy information separately.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, for example when our services, technology or legal obligations change.

The latest version will be published on our website with the date it was last updated.